Terms and Conditions

Business, delivery and payment terms

company REPRESS, spol. s r. o..
with its registered office at Plucárna 3594/10, 695 01 Hodonín,
Company ID: 46969951, Tax ID: CZ46969951
registered in the Commercial Register in Brno, Section C, File 7144

The subject of the purchase contract (hereinafter referred to as the "Contract") is the delivery of stamps and related goods (hereinafter referred to as the "Goods") ordered according to the current offer of the Seller. These goods can be found on the Internet address GUARDED.eu, (e-shop website REPRESS.eu), as well as in the printed catalog, which is available at the company headquarters - REPRESS Hodonín, or. at COPYCOLOR.

The Seller and the Buyer agree to proceed in accordance with the following conditions:

The buyer registered as a VAT payer will state his VAT number in each order. Part of the registration are correctly filled in Buyer's data - incl. contact phone.

The Seller undertakes to accept the order and the purchase contract is concluded. The Buyer's order is binding for the Buyer even before this statement, ie for the whole time when the Seller is already making efforts to execute it. Based on this registration on our site, the buyer can access his user interface and order goods here.

If the Buyer cancels his / her order (the "cancellation"), the Seller is entitled to a cancellation fee of 20 percent of the price of the canceled goods, plus a claim for reimbursement of the costs demonstrably incurred in performing the canceled order. The cancellation fee as well as the reimbursement of expenses incurred are payable on the basis of a document issued by the Seller. The application of the cancellation fee is without prejudice to the Seller's claim for damages.

The Seller is entitled to unilaterally set off its receivables from the Buyer. The Seller's receivables that are not yet due are eligible for offsetting. The Seller is entitled to set off immediately after the occurrence of its claim.

The Purchase Price will be paid by the Buyer in cash upon handover and acceptance of the goods, cash on delivery, advance payment in advance or by means of a payment card according to the Seller's instructions.

Failure to pay the purchase price or to take over the goods within the agreed period shall be considered a material breach of the contract. The Seller is entitled to charge a partial performance and the Buyer is obliged to pay such amount.
In the event that the Buyer is in delay with the fulfillment of its obligation, even only in part, the parties agreed to pay default interest in the statutory amount stipulated by the amendment to Government Regulation No. 351/2013 Coll. as amended, which now corresponds annually to the repo rate set by the CNB (valid for the first day of the relevant calendar half-year), increased by eight percentage points. Beyond these interests, the Seller and the Buyer agreed on a contractual penalty of 0.05% of the outstanding amount for each day of commencement of the delay, as well as a one-off contractual penalty of CZK 500 for each invoice remaining unpaid. than twenty-one days after the due date.

The Seller shall fulfill its obligation to deliver the goods by handing them over to the first carrier for transport to the Buyer or for personal collection by the Buyer. Any other method of delivery must be expressly agreed. Unless expressly agreed otherwise, the day of handover of the goods to the first carrier is also the day of meeting the required deadline. The Seller undertakes to allow the Buyer to assert rights under the contract of carriage against the carrier

The Seller's liability for defects is governed by the Civil Code and the Seller's Complaints Procedure. The Buyer is also obliged to accept the partial performance if the Seller is notified of such partial performance at the latest with the delivery of the goods, eg. in the delivery note.

The risk of damage to the goods passes to the Buyer by handing over the goods to the first carrier. In the case of personal collection, the risk of damage to the goods passes to the Buyer upon receipt of the goods or the Buyer's delay in taking over the goods. Later damage to the goods does not affect the Buyer's obligation to pay the purchase price. Any claim does not affect the Buyer's obligation to pay the purchase price. Only goods in original packaging, unlabeled, unprinted or otherwise unchanged by the Buyer's intervention can be claimed. Complaints must be in writing, delivered to the Seller's address - REPRESS Hodonín, according to the Seller's Complaints Procedure.

Shipping and handling is free.

Customers who collect goods are not charged personally for shipping and handling. The collection by a third party - a carrier requiring comparable packaging and marking of the consignments, such as the Czech Post, cannot be considered a personal collection. If we increase the tariffs of Czech Post or other specialized carriers, we reserve the right to unilaterally adjust these prices.

If the atypical dimensions or weight of the goods cause actual shipping costs higher than the above, the Seller reserves the right to charge the actual costs incurred in their actual amount. An example is the distribution of agency catalogs.

Packaging placed on the market under this contractual relationship meets the requirements of the Packaging Act no. 477/2001 Coll.

In principle, any agency discounts apply only to goods sold at current (catalog and internet) prices. If the goods are offered in the framework of short-term promotions or sales at special prices, reduced compared to the original sale or similar goods of the same utility value, these special prices are final prices and the Seller does not grant the Buyer any further discounts or agency discounts.

Photographs of individual objects are for informational purposes only and may not fully correspond to reality, especially in terms of color and detail of workmanship. If sample logos and names are used on articles, these logos and names are registered trademarks of the listed companies and are shown on the articles for illustrative purposes only.

The contractual relationship of the parties is governed by the Civil Code. Any possible disputes that could arise from or in relation to the obligations will be settled by the court according to the registered office of the Seller, ie. court in Brno.

These Terms and Conditions come into effect on February 2^nd, 2020. By accepting these Terms and Conditions, all previous Terms and Conditions that governed the Seller-Buyer relationship are canceled.

Privacy Policy

This subpage is dedicated to the updated terms and conditions regarding the protection of personal data according to GDPR legislation.

“We determine your satisfaction with the purchase by means of e-mail questionnaires within the framework of the Verified customers program, in which our e-shop is involved. These are sent to you every time you buy from us, if according to § 7 para. 3 of Act no. 480/2004 Coll. about some information society services, you won't refuse to send them. We process personal information for the purpose of sending questionnaires under the Verified customers program based on our legitimate interest in determining your satisfaction with your purchase with us. For sending questionnaires, evaluating your feedback and analyzing our market position we use the processor, which is the portal operator Heureka.cz; for this purpose, we may pass on information about the purchased goods and your e-mail address. Your personal information is not passed on to any third party when sending e-mail questionnaires for its own purposes. You can dispute the Customer Verified Email questionnaires at any time by rejecting additional questionnaires using the link in the questionnaire email. We will no longer send you a questionnaire in the event of your objection. "

Date of last update: Hodonín 02/02/2020

Complaints procedure

1. General provisions and definitions.

1.1. This complaint procedure was prepared according to the Civil Code and Act. on Consumer Protection and applies to goods and products for which the rights of the buyer from liability for defects (hereinafter referred to as "complaints") are claimed.

1.2. The seller is REPRESS, spol. s r.o., ID: 46969951, Plucárna 3594/10, 695 01 Hodonín. Registered office of REPRESS, spol. s r. o. Plucárna 3594/10, 695 01 Hodonín, Buyer is an entity that has concluded a contract with the seller for the purchase of goods.

1.3. The Seller may apply this Complaints Procedure to the Buyer who is not a Consumer, otherwise the rights arising from liability for defects are governed by the concluded contract and the Commercial Code.

2. Conflict with the purchase contract.

If the goods are not in conformity with the purchase contract (hereinafter referred to as "conflict with the purchase contract"), the buyer has the right to have the goods free of charge and without undue delay put the item into the state corresponding to the purchase contract, as required the buyer either by replacing the item or by repairing it; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the conflict with the purchase contract before taking over the item or caused the conflict with the purchase contract itself. Any conflict with the purchase contract, which becomes apparent within six months from the date of receipt of the thing, shall be deemed to exist already at the time of its receipt, unless this is contrary to the nature of the thing or proves otherwise.

3. Warranty conditions

3.1. In the event that after the receipt of goods by the buyer during the warranty period defects of the goods, the buyer may make a legitimate claim.

3.2. The warranty period is governed by the applicable provisions of the law. The warranty period is 24 months and starts on the day of receipt of the goods.

3.3.The seller is liable for defects that the goods have at takeover and for material or manufacturing defects that occur after takeover during the warranty period.

3.4. The warranty cannot be applied in the following cases:

If the warranty period for the claimed goods has expired before the date of claim - the warranty expired.
The defect was caused by improper use of the goods.
The defect was caused by failure to follow the manufacturer's instructions;
The defect was caused by improper installation, handling, operation, handling or neglect of the care of goods.
The defect was caused by unauthorized interference with the goods or other modifications without the permission of the manufacturer.
The goods were damaged by the elements.

4. Warranty Rights

The warranty period is extended by the period during which the goods were under warranty repair. If the goods are replaced, the buyer receives a new 24-month warranty.

The consumer has:

in the case of a removable defect, the right to free, proper and timely removal of the defect, the right to exchange defective goods or defective parts, if this is not disproportionate due to the nature of the defect, and if such procedure is not possible, purchase price or withdraw from the purchase contract,
if the defect is irremovable preventing the proper use of the goods, the right to exchange defective goods or withdraw from the purchase contract,
in the case of defects removable in a large number or repeatedly and impeding the proper use of the goods, the right to exchange defective goods or withdraw from the purchase contract,
in the case of other irremovable defects and does not require replacement of the thing, the right to a reasonable discount on the purchase price or withdraw from the purchase contract.

5. Complaint handling

5.1. The place of claim is the authorized service center of the manufacturer (usually stated on the warranty card) or the seller's premises.

5.2. If the goods does not have a manufacturer's warranty card, but only a warranty card issued by our company, the place of claim is always the establishment REPRESS, spol. s r. o.; Plucárna 3594/10, 695 01 Hodonin. If the buyer decides to claim goods in person at the seller's premises, we recommend that you arrange a visit date in advance by e-mail or telephone.

5.3. In the situation where the seller has decided to send the goods back to himself, the buyer in his own interest keeps the goods packed in suitable and sufficiently protective packaging material to meet the requirements of transporting fragile goods and marks the shipment with the appropriate symbols.

5.4. After the complaint has been properly handled, the service center staff or our facility will ask the buyer to take over the repaired goods.

5.5. It is always necessary to make a written record of the defects found and the form of their removal, we recommend that the buyer keep these certificates for the duration of the warranty.

5.6. In case of a justified complaint, the customer has the right to reimbursement of postage in the necessary amount. In the event of an unjustified complaint, the consumer is not entitled to reimbursement of his / her expenses related to the settlement of the complaint and at the same time the seller is not entitled to reimbursement of costs incurred on his part (unless the consumer was eg repeated complaint without reason). that it was an abuse of rights).

5.7. The seller decides on the complaint immediately, in complex cases within 3 working days. This period does not include a reasonable time depending on the type of product or service required for expert assessment of the defect. The claim, including the defect, will be settled without undue delay, no later than 30 calendar days from the date of claim, unless the seller and the buyer agree otherwise.

5.8. The Seller shall provide the consumer with a written confirmation of when the consumer filed a complaint, what is its content and what method of handling it requires. Furthermore, the seller shall issue to the consumer a confirmation of the date and method of handling the claim, including confirmation of the repair and its duration. In the event of a rejected claim, the seller shall issue a written justification for the rejection to the consumer.

5.9. Storage and costs associated with unauthorized complaint: If the complaint is not picked up within 30 days after the date of termination of the repair or if the product is not picked up in case of unauthorized complaint, the buyer may be charged 10 CZK without VAT for each commenced calendar day. The seller is entitled not to release the product until the full amount of the repair or storage fee has been paid. If this amount exceeds the actual selling price of the product, the seller is entitled to sell the product and cover the costs incurred.

6. Final provisions